Thank you for shopping at velaniclo.com. Please read our Refund and Returns Policy carefully before making a purchase.

1. Final Sale Policy

All items sold on velaniclo.com are final sale. We do not accept returns, refunds, or exchanges unless the item you received is defective, damaged, or incorrect.

2. Eligibility for Refund or Replacement

You may request a refund or replacement only if:

The item is defective or damaged upon arrival, or
You received the wrong item

To be eligible:

You must contact us within 7 days of delivery
The item must be unused and in its original condition and packaging
You must provide proof of the issue (e.g., clear photos or videos)

3. Non-Returnable Items

We do not accept returns or refunds for:

Change of mind
Incorrect size selection
Delays caused by shipping carriers or customs
Minor variations in color due to screen display differences

4. Refund Process

If your request is approved:

Refunds will be issued to your original payment method
Processing time is typically 5–10 business days after approval

In some cases, we may offer a replacement instead of a refund, depending on product availability.

5. Return Shipping
   If a return is required and approved, we will provide instructions
   Customers may be responsible for return shipping costs unless the issue is due to our error
6. Order Cancellation

Orders can only be canceled within 12 hours of purchase. After this period, orders may already be processed and cannot be canceled.

7. Late or Missing Refunds

If you haven’t received your refund:

Check your bank account again
Contact your credit card company (processing times may vary)
Contact your bank

If you still need assistance, please contact us.

8. Contact Us

For any questions regarding refunds and returns, please contact us:

Email: jichao20263@outlook.com
Tele: +1 (302) 555-7846
Address: Room 32, 18th Floor, Unit 20B, Jialing Building, No. 36, Guomao Avenue, A5-2, Jinmao Street, Longhua District, Haikou City, Hainan Province

By placing an order on velaniclo.com, you agree to this Refund and Returns Policy.